"We sell the Best, and Service the Rest!"

Terms & Conditions:

INTERNET ORDERS MAY BE RETURNED WITHIN 30 DAYS OF RECEIPT BY THE CUSTOMER WITH AN RMA (RETURN MERCHANDISE AUTHORIZATION) NUMBER.

*In store purchases are subject to a seven day return policy.

Returns will only be accepted with an RMA number provided to the customer by Vacuum City. You can obtain an RMA number by calling 1-800-VAC-CITY (1-800-822-2489) OR 802-658-2780 MONDAY THROUGH FRIDAY, 9 AM TO 5 PM, EASTERN TIME.

*PACKAGES ARRIVING WITHOUT AN RMA # WILL BE REFUSED.

Shipping cost is entirely the responsibility of the purchaser. Vacuum City will not issue call tags.

If orders are received damaged and it is determined that the damage is not shipping related (I.E. Customer abuse or misuse) Vacuum City, LLC will at it's sole discretion determine an amount to be deducted  from the return amount. If any components of an order are missing (I.E. wand, crevice tool, bags) a deduction  will occur.

RESTOCKING FEE: A 10% RESTOCKING FEE WILL APPLY TO ALL ITEMS RETURNED.

Order cancellations: If an order is cancelled before it ships no fees will apply. If an order is cancelled after it ships the restocking fee will apply. We will process the return when we have the item(s) in our possession.

Payment by check: If a product is purchased by check refunds will be by check only, and only after Vacuum City has the product in our possession. 

Other terms and conditions may apply.